Terms and Conditions
These Terms and Conditions describe the rules that govern your use of Split Aces and the relationship between you and us. They set out account obligations, eligibility, acceptable platform use, how promotions work, and how deposits and withdrawals are handled. We expect all players to read and follow these terms before registering or placing bets. By using the site you agree to comply with these rules and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and device. Do not share login credentials or let others access your account. If you suspect unauthorised access, contact support immediately at [email protected]. We may suspend or close accounts for fraud, chargebacks, bonus abuse or other breaches of these terms.
Eligibility requirements
You must meet the minimum legal age for gambling in your jurisdiction to open an account. In some cases that minimum age is 18 or higher depending on local law. We do not accept registrations from certain restricted territories; for example, we do not hold a valid UK licence and do not accept UK players. The platform operates under a Curaçao e-gaming framework and is operated by Alpha Interactive Solutions N.V.
Acceptable platform use
Use the platform only for lawful, personal gaming activity. Prohibited conduct includes collusion, use of automated bots, deliberately manipulating games or systems, creating multiple accounts to gain an advantage, and attempting chargebacks after lawful withdrawals. We reserve the right to investigate suspicious activity and to withhold funds while reviews are underway.
General bonus and promotion rules
Active promotions, welcome bonuses and free spins are subject to separate terms. Typical conditions include wagering requirements that commonly range from 20x to 35x, a maximum allowable bet during wagering (commonly up to $5 per spin or hand), and game contribution rules where slots usually contribute fully while table and live games contribute less or not at all. Free spins and bonus funds may expire or be credited in batches. Specific promotions may require a promo code and will include their own restrictions; always check the promotion terms before claiming.
Deposits and withdrawals
We support a range of payment methods for deposits and withdrawals. Minimum deposits are typically $20. Deposits are generally processed instantly. Withdrawals are subject to verification and may be processed to e-wallets, cards or bank transfer; e-wallets are often faster while card or bank transfers can take several business days. We may apply limits to withdrawals depending on account activity; examples include monthly ranges from around $1,000 up to $5,000 for higher activity or VIP accounts. Account verification, including ID and proof of address, is required before we process withdrawals.
Dispute resolution
If you have a dispute, contact our support team at [email protected] with full details. We will review the matter and aim to respond promptly. If we cannot reach an agreement, we will explain the available escalation options and any independent complaint channels that apply to our operations.
Updates to these terms and conditions
We may update these terms from time to time. Material changes will be posted on site and, where appropriate, notified by email. Continued use of the service after updates means you accept the revised terms. If you do not agree with changes, you should stop using the service and close your account.