Contact our team
The Split Aces support team is here to help Canadian players with questions, account-related issues, technical concerns, or general feedback. Reach out any time for help with deposits, withdrawals, verification, or site access and we’ll point you in the right direction. Use live chat for quick replies or send an email for detailed inquiries, responses aim to be prompt and practical across the channels listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available, typically under 5 minutes, email backup) |
| General enquiries | [email protected] (email for account and billing queries, replies within 24 hours) |
| Affiliate enquiries | [email protected] (partner signups and rates, reply within 48 hours) |
| Phone | +1 647 382 4916 (calls answered 09:00-21:00 ET, weekends limited) |
| Working hours | 24/7 support, email follow-up |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. When you write, include a clear subject line and your current contact details to help us respond faster. Attach relevant files and reference your account ID when applicable to avoid delays and ensure a more efficient resolution.
Submit your enquiry
Response Time
Our support team aims to respond to most inquiries within one business day. Quick questions via live chat are usually answered right away, while email requests and account or payment issues may need extra time for review. Complex cases, identity checks or withdrawal investigations can take longer depending on their nature; we’ll keep you informed at every step.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve our site and services across Canada. Your input is reviewed carefully by our team and used to refine features, promotions, and the overall experience. Send thoughts to [email protected] or use the site feedback form - every comment helps us make the casino easier and more enjoyable to use.