Split Aces casino Responsible Gambling

At Split Aces we take responsible gambling seriously. We want players to enjoy our site while keeping play safe and under personal control. This page explains the principles we follow, the controls available on your account, and practical steps you can take if gambling stops being fun. If you are in Canada and need help, please use the options below or contact our support team for assistance.

Player protection principles

We are committed to preventing harm and promoting safer play. That means offering clear information, practical account controls, and timely support when a player asks for help. Our approach is based on voluntary protection measures and direct assistance from our support team when extra action is needed.

Account controls and activity tools

We provide tools to help you manage how you play. These include setting limits on deposits, requesting temporary breaks, and arranging self-exclusion if you need a longer pause. Some tools are available directly in your account and others can be applied after you contact support. If you’re unsure what’s available in your region, contact our support team via live chat for guidance.

Deposit limits

You can limit how much you add to your account over time. Limits can be set to suit your budget and adjusted later if needed. If you want help applying a limit, speak with our support agents who can assist with setup and changes.

Loss limits and time limits

Loss limits let you cap net losses over a set period. Time limits include session reminders or voluntary time-outs to prevent long play periods. If you feel you are spending too much time or losing more than planned, use these controls or ask support to apply them for you.

Self-exclusion

If you need an extended break from gambling, self-exclusion is available on request. Self-exclusion temporarily closes access to your account and can be extended if needed. Contact support to arrange self-exclusion and to discuss reactivation procedures once you are ready to return.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, neglecting responsibilities, hiding activity, repeatedly increasing stakes, or gambling despite negative consequences. If you or someone close to you shows these signs, take action sooner rather than later.

Tips for staying in control

Set a budget before you play and stick to it, use deposit and session limits, avoid gambling when stressed, and treat play as entertainment not income. Regularly review your account activity and take breaks if you notice changes in behaviour.

Professional help and support

If you need more support than the tools on this page provide, please reach out to local health services or community support organisations in your area. Our support team can point you towards local resources and outline the steps for limits or self-exclusion on your account.